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Hello,
I have implemented the Taboola pixel code on my site but I am not seeing any conversions in the report.
It is urgent to me as I must have the conversion data before creating any additional campaigns.
Please help me solve it ASAP.
Thank you, Mike.
Hi Mike,
Thanks for getting in touch. I understand conversion data is critical before launching more campaigns, so I've opened a high priority ticket for this.
To begin the investigation, could you provide the following details:
- Account details (Account ID and affected campaign IDs)
- The URL where the conversion pixel is placed
- The exact event name you set up in Taboola Ads (case-sensitive)
- When you added the pixel
Once I have these, I'll check whether the pixel is firing correctly, verify your conversion event setup, and look for any mismatches. Typically, these issues come down to pixel loading order, event name case sensitivity, placement on the wrong page, or ad blockers interfering during testing. Once I know your setup, I can narrow it down.
While you gather those details, you can also review the conversion setup guide to double-check your implementation.
Kind regards,
Qasim Arif
Solutions Engineer - EMEA