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Hello,
I have implemented the Taboola pixel code on my site but I am not seeing any conversions in the report.
It is urgent to me as I must have the conversion data before creating any additional campaigns.
Please help me solve it ASAP.
Thank you, Mike.
Hi Mike,
Got it. Let's figure this out. Conversion data is critical before you spend more on campaigns, so I want to get you sorted quickly.
I'm already checking a few things on our end:
- Whether your pixel is firing correctly from our servers
- Your conversion event setup in the dashboard
Can you send me:
- Your Account ID
- The URL where the conversion pixel is placed (should be your thank-you or confirmation page)
- The event name you set up in Taboola Ads (it needs to match exactly, including case)
- When you added the pixel (if it was less than 24 hours ago, data might still be populating)
If you want to test it yourself while I dig in:
- Open your conversion page
- Hit F12 to open Developer Tools
- Go to the Network tab, refresh the page
- Search for "tfa.js" or "trc.taboola.com"
- If you see a request with Status 200, the pixel's firing
Common culprits I'll check:
- Pixel code loading in the wrong order (event fires before the pixel initialises)
- Event name typo or case mismatch
- Pixel on the wrong page
- Ad blockers during testing
Send me those details and I'll run a full check. You'll hear back from me today.
Cheers,
Qasim